Incident Management

Automated support for your support desk – your secret weapon for robust service operations. Maintain the highest standards for ITIL and ISO 20000. Support dynamic business growth.

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Build
A logical framework for auto-remediation and notification.
Integrate
Next-generation automation with your ITSM or ITOM suite.
Generate
Automatically documented, fully auditable and compliant processes.
Record
Details of incidents and their resolutions.
Detect
Potential issues before they happen.
Notify
Team members to take immediate action.
Fix
Problems without human intervention.

An Automation Advantage for Every SLA

The people, processes and technologies that keep your SLAs in line need robust and flexible automation. Drive escalation and remediation without extra work. Escape firefighting for good with Redwood.

With Redwood, we’ve created automated workflows that remediate common issues quickly. Now, many never even show up as tickets. The service automatically opens tickets when we receive alerts from our monitoring systems. Our service desk is doing more than ever now-with less effort.

IT Operations Director, US Retailer

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1 GARTNER is a trademark of Gartner, Inc. and/or its affiliates. 2 Magic Quadrant is a trademark of Gartner, Inc. and/or its affiliates.
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