Automated support for your support desk – your secret weapon for robust service operations. Maintain the highest standards for ITIL and ISO 20000. Support dynamic business growth.
The people, processes and technologies that keep your SLAs in line need robust and flexible automation. Drive escalation and remediation without extra work. Escape firefighting for good with Redwood.
With Redwood, we’ve created automated workflows that remediate common issues quickly. Now, many never even show up as tickets. The service automatically opens tickets when we receive alerts from our monitoring systems. Our service desk is doing more than ever now-with less effort.
Talk to a solution expert and see how Redwood can improve the efficiency and agility of your organization through automation.