HERE ARE THE REASONS WE EARN YOUR TRUST.
We fully support the SAML 2.0 specification, allowing your organization to integrate its corporate user directory. This supports centralized user management and ensures compliance with the corporate security standards defined by your organization.
All connections between the SaaS solution and your on-premises systems are initiated by your on-premises agents within your infrastructure. This provides a secure connection without you havingthe need to leave your backdoor open.
A full audit log of all activities carried outtaken by both your employees and Redwood staff is available in real-time. We provide the option for you to revoke access to all of our support staff, or on a regional basis.
We keep your information private and secure using the highest levels of encryption. All communication and systems are encrypted at all times.
We host our SaaS solutions securely on AWS, which provides the highest standards of robust, state-of-the-art data center security.
We guarantee you a 99.95% uptime of our SaaS environment. In the 8+ years we have been running our SaaS solutions we have never let a customer down.
We have incorporated high data recovery standards by design. This results in an RPO of near-zero and an RTO of less than 4 hours.
You can select the AWS-region in which your SaaS solution is hosted. For European customers this is automatically region EU-WEST-1 but you may also select, for example, EU-CENTRAL-1.
Redwood adheres to the GDPR principles and allows you to select strict GDPR-only rules. This means you can select only support staff from within the EU to handle your support requests.
Our support staff monitor the health of the Redwood systems 24x7 so that you can focus on automating your business.
Redwood does not have access to your systems or data without your explicit case-by-case approval.
We do not store data and files in the SaaS solution. Your data remains on-premises.
Since 2017 we are attested for ISAE 3402. For a copy of the report, please contact your account executive.
Since 2017 we are attested for ISAE 3402 SOC 1 Type II. For a copy of the report, please contact your account executive.
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