2025 Gartner® Critical Capabilities for SOAP: Redwood Software ranks first in all 5 Use Cases

Redwood’s recognition in the Gartner Critical Capabilities report

“As an essential companion to the Gartner Magic Quadrant, this methodology provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. Use this research to further investigate product and service ratings based on key capabilities set to important, differentiating use cases.”*

The Critical Capabilities research includes rankings for Use Cases: IT Workload Automation, IT Workflow Orchestration, Data Orchestration, Citizen Automation and DevOps Automation.

Redwood ranked first in five out of five Use Cases. 

IT workload automation

For the second year in a row, Redwood received the highest score in this Use Case: 4.33 out of 5. 

Gartner defines IT workload automation (IT operations persona) as follows: “Automating planning, execution, management and reporting of IT workloads across enterprise systems.”

We believe this ranking reflects the broad power of our composable automation platform to integrate and manage diverse technologies across the hybrid enterprise. Available as native SaaS for the lowest total cost of ownership (TCO) or self-hosted on-premises or in the cloud, Redwood’s flagship workload automation platform delivers the deployment flexibility enterprise customers require. Extensive auditing capabilities, an expansive connector catalog and comprehensive APIs ensure unmatched reliability and business continuity for even the most complex workloads.

IT workflow orchestration

For the second year in a row, Redwood received the highest score in this Use Case: 4.43 out of 5.

Gartner defines IT workflow orchestration (IT operations persona) as follows: “Defining, executing and reporting on IT workflows across diverse IT and enterprise systems.”

We feel this score highlights our strength in orchestrating intricate dependencies across disparate systems. Redwood’s extensive library of pre-built certified connectors eliminates custom scripting, enabling users to visually build and manage complex, end-to-end workflows while centralizing control and visibility. This is further enhanced by the advanced monitoring and observability capabilities: a unified view of process health and performance with built-in AI troubleshooting. Extending this functionality via Redwood Insights, teams can view their entire orchestration ecosystem, from performance to configuration, to diagnose root causes, optimize workflows and track compliance. The result: seamless service delivery and optimal operational control.

Data orchestration

Redwood received the highest score in this Use Case: 4.43 out of 5.

Gartner defines data orchestration (DataOps persona) as follows: “Planning, executing, managing and reporting on data-focused workloads like ETL/ELT and reporting for data use cases.”

We believe our #1 score in this Use Case demonstrates the power of Redwood solutions to unify and manage complex data pipelines from ingestion to reporting. Redwood provides the flexibility to connect to any data source or application and gives DataOps teams the end-to-end visibility required to ensure effective data management and that key information is timely, accurate and readily available for the business.

Citizen automation

For the second year in a row, Redwood received the highest score in this Use Case: 4.45 out of 5.

Gartner defines citizen automation (business user persona) as follows: “Enabling end-users to develop and execute curated automations under IT governance.”

We feel this score represents Redwood’s commitment to empowering business teams and subject-matter experts to create and manage their own automation solutions safely. Our customizable and intuitive user interface includes a visual, low-code automation design studio, which allows teams to abstract away complexity, while centralized IT governance ensures every user-built automation is secure and reliable. To further accelerate this process, Redwood’s new AI assistant provides instant, context-aware guidance, allowing users to find answers and build processes faster than ever.

DevOps automation

Redwood received the highest score in this Use Case: 4.35 out of 5.

Gartner defines DevOps automation (DevOps/SRE persona) as follows: “Developing and testing automation workflows to support product delivery via DevOps tools and practices.”

We believe this recognition highlights how seamlessly Redwood integrates into the software development lifecycle (SDLC). DevOps teams can define, version, test and promote automation workflows just like any other application code, accelerating release cycles and improving collaboration between development and operations.

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*Source: Gartner Critical Capabilities research methodology

Gartner, Inc. Magic Quadrant for Service Orchestration and Automation Platforms. Hassan Ennaciri, Daniel Betts, Cameron Haight, Chris Saunderson, etl. 26 Aug 2025.

Gartner, Inc. Critical Capabilities for Service Orchestration and Automation Platforms. Chris Saunderson, Cameron Haight, Daniel Betts, Hassan Ennaciri, etl. 26 Aug 2025.

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