Redwood Insights: Observability embedded into workload automation
Establish efficient IT operations and support better decision-making with RunMyJobs by Redwood’s built-in toolkit for effective problem management, audit-readiness and deep analysis.
Get full visibility into your critical business processes
Go beyond basic monitoring functionality to engage in true problem solving, empowering your IT teams with efficient tools to prioritize and focus on innovation.
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Reduced risks and costs
Optimize resource allocation, reduce inefficiencies and fully understand your automation landscape.
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Continuous improvement
Identify and address potential issues before they impact your business, so critical processes run smoothly as you scale.
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Simplified governance
Simplify compliance with audit-ready dashboards, downloadable reports and comprehensive audit trails.
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Click-to-configure
Jump straight from analyzing data in a dashboard to configuring and interrogating relevant automation objects.
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Dynamic visualizations
Explore connections and real-time impacts of configuration and runtime behavior on workflows, jobs, queues and more.
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Advanced data analysis
Redwood Insights generates smart narratives in dashboards, helping you understand complex situations and make faster decisions.
Achieve peak service delivery with automation fabrics
Redwood Insights provides an essential feedback loop that transforms your automations from a series of opaque processes into a transparent, self-healing ecosystem.
Instead of repeatedly troubleshooting related incidents and creating workarounds, your problem management team can develop permanent solutions thanks to deep visibility into process health and performance.
Predict future incidents, reduce downtime and consistently meet service-level agreements (SLAs) — trade incident management for proactive problem resolution.
Avoid outages using intelligent analysis
Redwood Insights’ dashboards are optimized for specific roles and tasks, with dynamic views and visualizations.
Unique widgets and smart narratives, enhanced by machine learning, facilitate faster understanding and decision-making.
See things from different angles and explore the connections between configurations and runtime behavior of workflows, jobs, queues and more.
Team members can work without ambiguity, moving straight from analytics to relevant configurations.
Redwood Insights up close
Preview powerful observability features, including:
- Analytics and visualizations to identify problems and bottlenecks before they impact operations
- AI-powered smart narratives for data views and deeper data exploration
- Orchestration analytics that provide actionable intelligence
- Role-based dashboards for operators and administrators
Uncover the root causes of recurring incidents
Predict bottlenecks before they happen, rapidly optimize workflows and gain visibility into the full automation lifecycle, including governance and compliance.
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Identify recurring issues
Redwood Insights helps you identify systemic problems by analyzing telemetry, presenting dynamic visualizations and highlighting key data points.
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Correlate failures
Facilitate a deep root-cause analysis by distinguishing patterns between failed jobs, dates or other factors and pinpointing triggers for recurring problems.
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Improve processes
With detailed historical performance data, heat maps and smart narratives, you’ll easily see where there are opportunities for process optimization.
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Catch inefficiencies
Access an overview of job performance across multiple factors to understand how to improve overall throughput and resource utilization.
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Stay audit-ready
Make compliance reporting and evidence provision straightforward — download comprehensive reports for auditors with a few clicks.
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Trace activity
The admin view in Redwood Insights provides an overview of audited objects activity, including object creation, deletion and updates.
Access purpose-built dashboards for critical roles
Get holistic information and dive deep into jobs, workflows and more with an observability solution designed specifically for workload automation.
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For operators
Give your Operations team the tools they need to understand trends and improve reliability.
- Operator Overview: Get a high-level view of automation health and identify top-failing jobs.
- Job, Queue and Job Server Analysis: Drill down into specific jobs, queues and servers to investigate performance and resource contention.
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For administrators
Enable administrators to easily assess governance and demonstrate compliance to auditors.
- Object Audit Summary: Track all changes to automation objects for complete visibility.
- Job History Summary: See aggregate historical job data for forensic analysis.
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More dashboards for deep dives
Explore further with object-specific dashboards on contextual menus — targeted views for critical analysis.
- Queue and Job Server Insights: Analyze resource contention, isolate system-specific problems and export stakeholder-ready reports with job schedules for that period.
- Job and Workflow Insights: Get a complete historical view of specific jobs and workflows to understand performance trends.
Problem management software FAQs
Is problem management part of ITSM?
Yes. Problem management is a core process within IT service management (ITSM). It focuses on finding and resolving the underlying causes of recurring incidents to prevent future service disruptions. As its goal is to identify known errors and implement permanent fixes, it’s closely related to the incident management process and supports the service desk in improving service quality over time.
What is ITSM software?
IT service management (ITSM) software helps IT professionals streamline the delivery of IT services. It typically includes tools for incident, problem, service request and change management, all aligned with best practices like Information Technology Infrastructure Library (ITIL). Many ITSM tools also support knowledge management, helping IT teams document known errors and solutions for faster resolution and better user experience.
What is problem management KPI and CSF?
Problem management key performance indicators (KPIs) measure the effectiveness of the problem management process, such as the number of recurring incidents or resolution-time root causes. Critical success factors (CSFs) are the essential activities or conditions, like having accurate incident data or cross-team collaboration, that must be in place for successful problem management.
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