Incident Management
AN AUTOMATION ADVANTAGE FOR EVERY SLA
The people, processes and technologies that keep your SLAs in line need robust and flexible automation. Drive escalation and remediation without extra work. Escape firefighting for good with the RunMyJobs® scheduling advantage.
With RunMyJobs, we've created automated workflows that remediate common issues quickly. Now, many never even show up as tickets. The service automatically opens tickets when we receive alerts from our monitoring systems. Our service desk is doing more than ever now-with less effort.
SPEED, ACCURACY AND RELIEF
Redwood technology automates remediation, ticketing and repetitive administrative tasks to support your service desk platforms and tools without tying up your teams in endless admin. Receive alerts only when human intervention is required. Review an auto-generated audit trail. Maintain high ITIL standards through automated exception management.
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