Incident Management

Automated support for your support desk – your secret weapon for robust service operations. Maintain the highest standards for ITIL and ISO 20000. Support dynamic business growth.

BUILD

A logical framework for auto-remediation and notification.

INTEGRATE

Next-generation automation with your ITSM or ITOM suite.

GENERATE

Automatically documented, fully auditable and compliant processes.

RECORD

Details of incidents and their resolutions.

DETECT

Potential issues before they happen.

NOTIFY

Team members to take immediate action.

FIX

Problems without human intervention.

AN AUTOMATION ADVANTAGE FOR EVERY SLA

The people, processes and technologies that keep your SLAs in line need robust and flexible automation. Drive escalation and remediation without extra work. Escape firefighting for good with the RunMyJobs^® scheduling advantage.

Download sheet

With RunMyJobs, we've created automated workflows that remediate common issues quickly. Now, many never even show up as tickets. The service automatically opens tickets when we receive alerts from our monitoring systems. Our service desk is doing more than ever now-with less effort.

IT Operations Director, US Retailer

SPEED, ACCURACY AND RELIEF

Redwood technology automates remediation, ticketing and repetitive administrative tasks to support your service desk platforms and tools without tying up your teams in endless admin. Receive alerts only when human intervention is required. Review an auto-generated audit trail. Maintain high ITIL standards through automated exception management.

We're always here to help if you need any more information.