Automation as a service delivers the best customer experiences

By Neil Kinson, Chief of Staff, Redwood Software

Reliability and scalability have always been key priorities for IT. With the unprecedented business impacts from COVID-19, they’re requirements. Your services – and your customers—depend on them. Many organizations spend significant time and expense to support the vision of an adaptable, always-on enterprise, and too many struggle to achieve it in spite of that investment.

Time consumed by workarounds, patches, and daily management, and costs for on-premises hardware and licensing can quickly spiral out of control. Complexity increases the risk of downtime, which erodes customer trust and drains profits. According to a recent study by the Ponemon Institute, the average cost of downtime to businesses is a whopping $8,851 per minute.

Fortunately, the current generation of cloud technology has some answers. Leading cloud platform providers have proven they can deliver over 99% availability with comprehensive security that surpasses what most companies can provide through their own, on-premises data centers. Scalability is also easier when solutions are delivered as a service through the cloud. Oracle has predicted that 80% of all enterprise (and mission-critical) workloads will move to the cloud by 2025, and other analysts and industry leaders predict the same.

Software-as-a-Service (SaaS) goes beyond what the cloud alone can offer to provide the greatest benefit to business and IT with significantly less manual effort. SaaS solutions eliminate the need for all management of the application, its data, runtime, middleware, operating system, virtualization, servers, storage, or networking involved in delivering a service. Users and customers get the results they expect. IT professionals get the reliability and scalability they need to focus on innovation without the complexity, cost and effort.

With recent rapid changes in our global workplace, workload automation (WLA) has now joined SaaS in the spotlight.  WLA has always been at the core of all IT activities that support business. Now organizations are rethinking the importance of WLA to maintain and develop a resilient enterprise.

WLA and scheduling tools clearly offer benefits that come with process automation itself, such as accuracy and predictability. When automation is delivered as a service it provides even more. WLA provided via SaaS gives organizations the strength to adapt automatically with significantly less manual work. And most importantly, it makes business technology more reliable and scalable to support superior customer experiences.

 

To learn more about this, watch the live recording hosted by Enterprise Management Associates® (EMA™). I present with Dan Twing, President and COO of leading IT research firm, EMA.

Dan shows the latest research on how modern workload automation supports the best use of resources and alignment for reduced IT complexity and cost. I’ll show you how Redwood’s RunMyJobs® workload automation, the only workload automation and scheduling solution provided as a service, enables an elegant, high-tech, low-touch approach to give your customers exactly what they want. 

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