IT Systems Administrator

Job Role

About Redwood

Redwood Software is on a mission to empower our customers with lights-out automation for all of their mission-critical business processes. Redwood is the 1st SaaS-based automation platform specifically built for enterprise resource planning (ERP) with the ability to extend to all major enterprise applications. We are trusted by thousands of customers across 150 countries because we embrace every aspect of automation and believe every IT and business process that can be automated, should be automated. We help our customers elevate, innovate and accelerate their business and redefine the future with automation they can trust.

We pride ourselves on having an inclusive, supportive, and fun culture, giving you the opportunity to grow your career and build lasting relationships with team members and senior management.

About The Position

We are looking to hire an IT Systems Administrator for our UK office. This is a great opportunity for someone to act as the primary helpdesk support resource in the UK supporting end user computing needs for our fantastic employees. This is a sole and newly created role that make a real difference to the organisation and holds real opportunity for someone keen to develop existing knowledge/ skills as this role could also easily grow to support Cloud administration. For the right person there is scope to work with AWS, Azure and also support aspects of information security.

  • To support the end user experience for the UK based team with all aspects of technical equipment
  • Resolve ongoing end user issues in a timely and creative manner
  • Be responsible for managing end user systems day to day
  • Maintain an inventory of those end user systems
  • Consider and devise an overall inventory of hardware and systems required for the UK team to perform their roles effectively
  • Maintain IT servers, directory configuration, security, and backups
  • Assist in the investigation and implementation of new tools that improve the existing infrastructure
  • Assist with onboarding and off boarding processes including configuration of laptops and shipping of hardware across the UK to meet new joiner start dates
  • Maintain that configuration (including policies, patching baselines, and applications), provision and deployment of company-issued laptops, identifying areas for improvement and automatization
  • Identifying areas for improvement based on Cloud Operations best practices
  • Maintain the currently deployed Cloud Architecture for each of the Company’s Departments
  • Assist in the implementation of development, testing, and production environments for the Product Team
  • Assist in planning, designing, and implementing improvements in the environments for each of the Company’s Departments
  • Previous experience of working on an IT Helpdesk supporting end-users is critical
  • Related technical education background or equivalent
  • Strong interpersonal skills, must be fluent in spoken and written English
  • Active Directory, Azure Active Directory Management and AWS Knowledge ideal but not essential

To apply for this opportunity, please send your resume to [email protected]


Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on [email protected]