Customer Account Manager

UK or Germany
Job Role

About Redwood

Redwood Software is on a mission to empower our customers with lights-out automation for all of their mission-critical business processes. Redwood is the 1st SaaS-based automation platform specifically built for enterprise resource planning (ERP) with the ability to extend to all major enterprise applications. We are trusted by thousands of customers across 150 countries because we embrace every aspect of automation and believe every IT and business process that can be automated, should be automated. We help our customers elevate, innovate and accelerate their business and redefine the future with automation they can trust.

We pride ourselves on having an inclusive, supportive, and fun culture, giving you the opportunity to grow your career and build lasting relationships with team members and senior management.

About The Position

As demand for our solutions is growing dramatically, we are expanding our team to meet this increased interest and further grow our presence within the developer ecosystem. As a member of the AM team, you will be working with existing accounts to generate up- sell/ cross-sell business along with retention efforts to a range of enterprise organizations. You are a resilient, adaptable, empathetic communicator. You have a proven track record of setting, exceeding, and tracking/measuring/communicating the progress of meaningful objectives and goals. You are a detail-oriented, strategic person who is able to plan and prioritize appropriately while demonstrating sound judgment and decision-making attributes.

Responsibilities
  • Consistently exceed sales objectives within existing accounts.;
  • Build & strengthen account relationships
  • Utilize retention strategies to retain existing customers. Preparing and delivering effective account reviews & demonstrations to expand the use of our products within their business.
  • Develop and foster long-term relationships with users and responsible parties in assigned accounts.
  • Delivers a high level of product expertise and customer service for assigned accounts
  • Access available sales technologies to enhance the impact of sales calls and your management of accounts.
  • Leverage this information to proactively develop a plan of action to address the individual needs of each of your accounts.
  • Preparing offers, proposals, product presentations, and other general sales-related activities.
  • Observe the high quality of our ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance.
Skills
  • Fluent German and English essential
  • Business-to-Business and software sales background
  • Proven track record in Account Management
  • Possess initiative, business acumen, confidence, and a competitive attitude.
  • Demonstrated ability to provide solutions and change behaviour in support of business goals and objectives.
  • Strong interpersonal skills to include verbal and written communication.
  • Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

To apply for this opportunity, please send your resume to [email protected]

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on [email protected]