Business Application Support Analyst

US
Job Role

About Redwood

Redwood Software delivers IT and business process automation to help modern enterprises excel in the digital age. Redwood orchestrates and automates business processes across complex hybrid IT environments so enterprise organizations can focus on business agility, cost efficiency, and customer experiences. Our automation solutions help thousands of organizations across 150 countries execute with speed and precision.

With the backing of Turn/River Capital, Redwood has recently merged with Advanced Systems Concepts Inc, solidifying our position as the leader in business and IT process automation. This marks an exciting time to join Redwood and become part of this dynamic growth strategy across the US, UK and throughout Europe.

We pride ourselves on having an inclusive, supportive, coaching culture, giving you the opportunity to build lasting relationships with all our team members and senior management.

About You

Our company is searching for an experienced candidate for the position of Business Application Support Analyst. In this role you will have the opportunity to drive some of our most critical application rationalization and data storage initiatives. Please review the responsibilities and skills outlined below. If you do not meet all of the requirements but have a passion for this role we would love to talk to you!

Responsibilities
  • Drive the application rationalization for the company
  • Drive the solution for data storage/ warehousing
  • Ensuring to keep the Stakeholders updated on the project
  • Providing Business Solutions on applications implemented
  • Providing support and maintenance for the reporting solutions
  • Ensuring that all reported issues are analyzed and resolved according to SLA
  • Fast learner with strong analytical and problem solving ability, creativity and insight, strong achievement focus and commitment to deliver results
  • Ability to support and administer a suite of technologies and applications including SaaS applications such as Atlassian Suite, JIRA, Zendesk, Workday, Salesforce etc.
  • Provide good customer service through phone and email
  • Prioritize requests relative to strategic goals
  • Gather report requirements and analyze needs
Skills
  • Bachelor’s degree in Science/ Engineering (Computer Science preferred)
  • 2+ years of experience with supporting a cloud ERP System
  • Experience using JIRA, Confluence, and Microsoft Project
  • Experience with Agile/Scrum methodologies, in addition to Waterfall
  • Report design and data visualization software

To apply for this opportunity, please send your resume to [email protected]

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume’s submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on [email protected]