Insight™
Real-Time Business Visibility and Control
Provide flexible, real time, filtered views of all your business processes and add manual IT or business tasks to any automated process. Process owners can complete approval cycles, track how processes are progressing and perform other critical manual tasks.
Fix Your Fractured Processes
Time-critical processes like order-to-cash, meter-to-cash, procurement and many others demand deep and immediate collaboration between business and IT. But typically, IT runs automated processes and business users are just customers for the resulting reports, data or updates. Business stakeholders have no visibility into process execution or status and IT has no visibility into immediate business situations.
Insight uses the dynamic, event-driven capabilities of Cronacle and Enterprise Process Automation powered by SAP® Central Process Scheduling by Redwood to provide real-time monitoring for both IT and business users and enable business users to actively participate in process execution—closing the loop on complete business-IT collaboration.
Collaborate at Every Step—From Anywhere
Fully enabled to work with popular mobile technology, users can manage, monitor and collaborate around complex business processes from anywhere they can use a mobile phone. anywhere. It delivers real-time updates to all users on current status, description, progress, start time and duration for each task within a process.
Flexible Monitoring Framework
Redwood's Insight gives all stakeholders exactly what they need. It removes technical process complexities for business users while still being directly involved in their processes. Insight gives you:
- A simplified view of business processes so you can focus on key business
milestones without getting lost in the details - Better and faster service delivery through real-time status updates—at your
desktop or on your mobile device - Greater process efficiency through proactive notification and a centralized
view of the enterprise - Reduced dependence on ad hoc communication to complete business processes
- A single, integrated solution for mobile collaboration between IT and business