T-Mobile has been working with Redwood for years and has had excellent experience with the qualities of Redwood’s consultants.
Customer Success Story
T-Mobile
Cronacle™ automates and coordinates T-Mobile’s customer and support services.
Customer Success: T-Mobile
Overview
T-Mobile is a global provider of wireless voice and data communications, with a presence across Europe, the US, Puerto Rico and the US Virgin Islands. Its subsidiaries have a combined total of around 150 million subscribers, making it one of the world’s largest mobile phone service providers.
Challenge
Automate and coordinate customer service
Total service availability is critical to T-Mobile’s success. The company also manages a complex series of processes that support billing and daily customer service. T-Mobile needed an automation solution that could handle their inherent complexity to support demand for customer service, with transparency and a single point of control.
Solution
Cronacle™ automates and coordinates T-Mobile’s customer and support services. They selected Redwood for the quality of their service team, which quickly implemented a seamless solution, enabling a smooth and reliable customer service.
Benefits
Fast: Redwood’s rapid implementation saved T-Mobile time, money and customer issues.
Economical: T-Mobile had a great experience with Redwood’s service that led to a quick return on investment.
Enterprise-Wide: The project is so successful that other T-Mobile departments also worked with Redwood to automate their processes.
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