Redwood’s ability to standardize all our processing and provide us with a central point of control has allowed Robeco to reduce operational costs substantially.
Customer Success Story
Robeco
Cronacle™ enables Robeco to manage business processes across more than 200 applications from one coordinated location.
Customer Success: Robeco
Overview
Robeco is one of Europe’s leading investment specialists. The company delivers a broad range of investment solutions and is a global leader in sustainability investing. On 31 July 2012, Robeco's total assets under management (AuM) was €186 billion.
Challenge
Automate and coordinate customer service
Robeco relies on a complex and heterogeneous multinational IT network to provide up-to-date information and service for its partners and customers. However, the company had no single point of control for application processing. To coordinate and effectively provide timely customer service, Robeco needed comprehensive process automation that crossed platforms, technologies and applications.
Solution
Cronacle™ by Redwood allows Robeco to manage business processes across more than 200 applications – all from a single, coordinated point. Thanks to Redwood, their processing is now standardized, which reduces operational costs and improves service.
Benefits
Control: Robeco now has a fast, efficient and coordinated point of control for their critical processes.
Savings: Standardization and automation reduces operational costs.
Service: Redwood provides better, more accurate and more timely customer information for investors and partners.
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