Redwood gives us better access to information from critical business activities like end-of-day runs and order processing. It improves our decision-making.
Customer Success Story
Philips Consumer Lifestyle
Philips Consumer Lifestyle improves business planning with SAP CPS.
Customer Success: Philips Consumer Lifestyle
Overview
Philips Consumer Lifestyle is a global division of Royal Philips Electronics, which designs and manufactures personal healthcare and consumer products. The company employs 10,000 people worldwide.
Challenge
Automate and coordinate support for Business Intelligence (BI)
Philips Consumer Lifestyle relies on complex BI applications for analysis and insight into their large and dynamic consumer market. Initially, visibility into BI processes was minimal. The company found it practically impossible to track. Problems or priorities could only be addressed after BI reports were run, which meant they often had to be run several times, which wasted time and money. This all weakened company-wide service levels, business planning and reporting.
Solution
Redwood automation with SAP® CPS restored visibility to Philips’ reporting status and eliminated costly and unnecessary errors. Through centralized control and extensive interfaces into their BI environment, Philips has improved quality of service and stabilized their production environment.
Benefits
Visibility: Philips monitors processes as they occur from a single view, avoiding costly business miscalculations and mistakes and informing better decisions.
Service: Philips benefits from reliable and accurate service levels, business planning and reporting.
Efficiency: Automation and centralization removed time-consuming and error-prone manual steps from their processes saving time and money while reducing risk.
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