The French Connection Group is one of today’s most widely recognized global fashion brands. Based in the United Kingdom, it designs, produces and distributes clothing for more than 30 countries worldwide through a network of branded retail stores and licensed franchises.
Automate and connect processes end-to-end for improved Business Intelligence (BI), supply chain and customer service.
Before implementing Redwood, French Connection relied on a manual system to support its core business. Every day, each retail store transmitted large amounts of data on sales, inventory and other critical business details to the main office in the UK. This required 2 people throughout the process to manually monitor, gather, collate and compare the data in the UK office. They worked through the night. If there were any problems, the whole process had to stop, and then start all over again in the morning. It was tedious labor with significant potential for human error. French Connection needed a better way to provide corporate management with the critical, time-sensitive information required for more complete, accurate and timely BI reports.
Redwood has provided us with a means for controlling everything effectively and efficiently, while giving us complete visibility into our core business.
French Connection selected Cronacle™ by Redwood to automate their overnight processing. This immediately freed staff for more strategic projects. It also meant that no-one had to work through the night. Cronacle works seamlessly with a long list of in-house solutions along with those from IBM, SAP®, Microsoft and others. Now French Connection keeps its stock and sales information current all the time, with accurate BI reports—managed and executed automatically with Redwood several times a day.
French Connection soon realized that this approach could be used for much more than overnight processing. They used Cronacle to consolidate e-commerce and retail stock pools and create a complete view of available stock. Next they rapidly integrated a new conveyor-belt-driven automatic sorting and packing system in the warehouse. French Connection's business systems analyst says that the project with Redwood has paid for itself already--while providing more consistency and quality at every step.
Smart: French Connection now has faster, more efficient and coordinated automated processes that support their entire business.
Integrated: The company has complete integration of warehouse dispatch and stock replenishment processes.
Transparent: French Connection now enjoys consistent, available, meaningful and accurate sale, stock and margin information for the management team.